Digital Customer Journey - Senior Product Manager

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Date: Jun 21, 2022

Location: Budapest, HU, H-1103

Company: Wizz Air Hungary Ltd.

 

 

WELCOME TO THE WORLD OF OPPORTUNITY!

 

Wizz Air is the fastest growing and greenest European low-cost airline, operating a fleet of 134 Airbus A320 and A321 aircraft. A team of dedicated aviation professionals delivers superior service and very low fares, making Wizz Air the preferred choice of 40 million passengers in the financial year F20 ending 31 March 2020. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. The company was recently named one of the world’s top ten safest airlines by airlineratings.com, the world’s only safety and product rating agency, and 2020 Airline of the Year by ATW, the most coveted honour an airline or individual can receive, recognizing individuals and organizations that have distinguished themselves through outstanding performance, innovation, and superior service.

 

JOB TITLE: Digital Customer Journey - Senior Product Manager 

BASE: BUD - Office  

 

 

Purpose of the position:

 

WizzAir is looking for a talented  Senior Product Manager to join our Digital Transformation & Innovation team and take ownership of our WizzAir Digital customer journey.  

 

Do you like taking a company in a new direction? Do you obsess with customers, and relentlessly bring inspiration and innovation to everyday life? If so, read on and apply.

 

As the Senior Product Manager – Exceptional Customer Journey you will lead cross-functional transformational initiatives and product teams ensuring a seamless digital experience across Wizz customer journey from inspiration to destination, and back. You will be the Product Manager for self-service product development, frictionless travel journey and be a coach Product Manager for other Product managers.

 

You will be a go-to partner for the business (including C-suite leaders), a bridge between Business and Digital. You will set the vision for a cross-product business value domain and have accountability and decision-making for Digital decisions within a business value stream area. You will dai  

 

You are excelling at working across teams, at product research and development methods, and you are tirelessly looking for opportunities to deliver more value faster for our customers.  You develop and coach organizations on how to experiment, iterate and innovate to redefine how we serve consumers, personally at the scale.

 

Join us to become part of the Digital Transformation of the fastest-growing airline in Europe.  We are an international, diverse and collaborative team that loves to challenge the status quo, and is on a mission to build a future of aviation.

 

Responsibilities:

 

  • Lead product teams to evaluate customer needs, existing data and experiences provided today, and find opportunities to improve
  • Collaborate closely with business stakeholders to select and validate promising ideas and scenarios, assessing whether they drive specific initiative goals
  • Responsible for continuous value delivery and measuring outcomes through KPIs and business case realization
  • Develop business cases and prioritize efforts to ensure the team is creating maximum value
  • Lead and mentor other Product Managers who drive change to achieve seamless Digital Customer Experience
  • Report on achievements and Control all costs associated with activities
  • Provide information for management by preparing short-term and long-term forecasts and special reports and analyses; answering questions and requests.
  • Coach team on product management techniques and business ideas testing and experimentation methods
  • Ability to influence broader Wizz Air organization to develop the truly inspirational digital experiences
  • Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems
  • ​Find opportunities for innovation and hypotheses on how to drive towards specific business goals through our customer experience; run experiments to validate these hypotheses and determine solutions to bring to market.

 

About you:

 

  • You have a proven track record as lead Product Manager and have taken commercial SaaS products to market
  • Demonstrated experience in designing end-to-end customer experiences
  • Proven skills in engaging customers in a service industry, through digital
  • A proven track record in driving projects to completion, and measurable value delivery
  • Experience working in Agile / Scrum ways of working
  • Strong analytical skills, and ability to define metrics for products
  • Are familiar with current CMS, CRM, SEO best practices, applications and frameworks
  • Comfortable partnering across teams, and presenting to Executives
  • Drive to continuously improve, and desire to mentor and develop other Product Managers in your team
  • Work well under pressure ensuring tasks are prioritized and goals are met
  • Great team player and motivate through leading as an example
  • You show innovation, creativity and design thinking practices
  • Completed university, or college degree

 

Position reports to: Head of Digital Transformation and Innovation

Location: Budapest

 

 

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