Purpose of the position:

In this role the jobholder will be responsible for quality and efficient HR operations in the respective countries, improving employee experience by ensuring a smooth operating model in relation to the employee life cycle, payroll-related financial and legal requirements, relocation and contracting processes. The jobholder acts as the first point of contact for the service providers and the employees and the escalated issues related to remuneration, taxation and other hire to retire related matters. The HR Manager will report to the Regional HR Manager.

General responsibilities:

• Responsible for operative functioning of the respective countries
• Oversees employee process flow (new hires, transfers, terminations etc.) and data accuracy of employee management system
• Ensures smooth payroll cycles (including labor distribution records, vacation and sick leave accrual)
• Responsible for the management of the annual payroll activities (opening, closing and taxation in each country)
• Manages and coordinates generic payroll related employee queries
• In cooperation with the service providers constantly monitors changes in labor and social security law and the practical application of these provisions in the implementation of HR administration and payroll processes
• Proactively seeks opportunities and supports long-term compliance, process improvement and automation projects and communicates those changes to stakeholders.
• Proactively participates in labor, tax and internal audits
• Oversees hire to retire process flow and serves as the first escalated point of contact in case of any issues or delays.
• Responsible for overall external service providers management for the proper and timely execution of SLAs and active collaboration to ensure quality process execution and serves as an escalated point for issues
• Ensures that tracking, reporting and realization of KPIs are in accordance with the required standards.
• Escalates potential risk factors that arise to the Regional HR Manager if necessary
• Prepares regular and ad hoc executive reports
• Executes initiatives in long-term value creation and process redesign coordination in a joint effort with the respective Regional HR Manager and Senior HR Manager

People management:

• Ensures constant workforce management of the operational tasks
• Crosschecks and ensures capacity and resources of the HR Specialists
• Establishes a stable knowledge management base in order to ensure continuous business operation
• Ensures constant performance feedback to Specialists

  Requirements:   College or University degree 3+ years of experience in delivering and steering high-quality customer services in a fast-paced environment Advanced experience in core HR procedures Analytical thinking, good problem solving and well-organized way of working Continuous improvement mindset, focus on team development Advanced computer skills, including Office applications, combined with tech & digitalization affinity Experience with SAP/Payroll systems will be an advantage Excellent English, additional European language will be a valuable advantage Good communication and people management skills