Purpose of the position:

In this role the jobholder will be responsible for the overall strategic and operative functioning of the core HR processes in the respective region which involves setting goals, KPIs as well as improving employee experience by ensuring a smooth operating model in relation to all the undergoing processes. The jobholder acts as the second point of contact for escalated issues related to HR operations matters. The Regional HR Manager will report to the Senior HR Manager.

• General responsibilities
• Responsible for strategic and operative functioning of the region
• Initiates, plans and manages payroll, taxation, immigration and contracting related initiatives in long-term value creation and process redesign coordination in a joint effort with other Regional HR Managers
• Oversees annual payroll activities (opening, closing and taxation in each country) and monitors payroll cycle deadlines according to the approved annual payroll calendar
• Oversees immigration and contracting activities and monitors its deliverables within defined deadlines
• Responsible for annual, quarterly and monthly cost control, annual saving targets
• Cooperates with Compensation and Benefits team with regard to potential legislative changes that may have an implication on employee remuneration cost
• Set the expectation for the reporting structure, dashboards, KPIs and secure those are delivered
• Prepares regular and ad hoc executive Leadership reports
• Responsible for the implementation and harmonization of service standards, processes, policies together with other Regional HR managers
• Participates actively in HR projects and makes a continuous effort in the development of further HR-relevant structures/processes.
• Responsible for overall vendor management for the respective region (proactively seeks new opportunities and ways of working with existing or new providers, oversees collaboration with external service providers as well as the proper and timely execution of Service Levels Agreements to ensure quality process execution)
• Supports the HR Manager to monitor outsourced teams’ performance against deliverables set in the SLAs
• Proactively participates in disciplinary procedures and ensures it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Advises Cabin and Flight Ops mangers in determining appropriate disciplinary plans of action

People management:

• Manages the team
• Ensures constant headcount and workforce management
• Establishes and monitors a stable knowledge management base and capability in order to ensure continuous business operation
• Shows example as a leader by managing, coaching, motivating and developing team members
• Makes sure to collect employee experience feedback on a regular basis

Requirements:

• College or University degree
• 5+ years of experience in delivering and steering high-quality customer services in a fast-paced environment
• Advanced knowledge on payroll procedures is an advantage
• Experience in coordinating operational teams with different backgrounds and professional orientations
• Experience in strategic leading will be a valuable advantage
• Analytical thinking, good problem solving and well-organized way of working
• Continuous improvement mindset, focus on team development
• Advanced computer skills, including Office applications, combined with tech and digitalization affinity
• Experience with SAP/Payroll systems will be an advantage
• Excellent English, additional European language will be a plus
• Good communication and people management skills