WIZZ Management Trainee - Customer & Marketing Function

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Date: Sep 9, 2022

Location: Budapest, HU, H-1103

Company: Wizz Air Hungary Ltd.

 

 

WELCOME TO THE WORLD OF OPPORTUNITY!

 

Wizz Air, the fastest growing European low-cost airline, operates a fleet of 145 Airbus A320 and A321 aircraft. A team of dedicated aviation professionals delivers superior service and very low fares, making Wizz Air the preferred choice of 10.2 million passengers in the financial year ending 31 March 2021. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. The company was recently named one of the world's top ten safest airlines by airlineratings.com, the world's only safety and product rating agency, and 2020 Airline of the Year by ATW, the most coveted honour an airline or individual can receive, and a most sustainable company in the airline industry in 2021 by World Finance Magazine.

 

JOB TITLE: WIZZ Management Trainee - Customer & Marketing Function 

BASE: BUD - Office  

 

 

Wizz Air CONTINUES the WIZZ Management Trainee Program in fall 2022!

 

We would like to give an opportunity for young talents in the last 1-2 years of their University studies, passionate about the aviation, to fly into the world of Wizz Air.
You will discover and experience full scope of activities of
one selected Function within Wizz Air's Headquarter in Budapest. While rotating between the Functional Departments over a period of 1-2 years, you will be learning live from real industry experts, working on transformative, complex projects and can land yourself a full-time employment with Wizz Air.

 

WHO WE ARE:

 

  • We are committed to making sure that everyone, everywhere can benefit from travel at the lowest prices, while keeping in mind the social, economic and environmental impact of our operations. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service
  • WIZZ is a fresh, vibrant & contemporary brand, we are confident & not shy
  • We always strive to breakout of category & think outside of the box
  • Our 5 brand values lead the way:
    • Inclusivity - We collaborate together to achieve our goals
    • Positivity - We are an optimistic, happy, inspired and inspiring team
    • Dedication - We have an entrepreneurial ‘can do’ attitude: we take individual & collective ownership and are accountable for everything we do
    • Integrity – We hold ourselves to the highest possible standards of business ethics in everything we do
    • Sustainability - We strive to be the greenest choice of air travel and work hard on continuously decreasing our environmental footprint

 

1. Purpose of the position:

 

The Customer & Marketing organisation is responsible to

  1. meet and exceed customer expectations during the entire customer journey by placing customers in the centre of everything we do, with special focus on digital journey and physical journey stages like airport and onboard
  2. initiate customer acquisition, create and drive the unified WIZZ brand that distinctively identifies us and increases customer value
  3. shape the opinion of key stakeholders about Wizz Air

 

2. PLACE WITHIN THE function and responsibilities:

 

CUSTOMER EXPERIENCE DEPARTMENT: 

 

The mission of CX department is to bring back customer certainty in travel, meet and exceed customer expectations during the entire customer journey by placing customers in the centre of everything we do, with special focus on digital touchpoints, end to end seamless journey.

 

RESPONSIBILITIES:

 

  • Synchronise and develop a unified view and automated dashboard for Customer Satisfaction Survey results for all contact centre channels (calls, claims and chat) in order to support and facilitate insights and improve decision making.
  • Transform contact centre traffic forecasting approach based on existing 3 months rolling base volume forecast into a real time view dashboard of expected short/mid-term volumes.
  • Build and deploy indictor panel which would execute actual and forecasted costs for timely and automated revisions to have an always updated budget outlook.
  • Ad hoc short sprint projects (30% of time) to support CX department in weekly/monthly assignments; assist in cross functional partnerships with the area of responsibility and oversight.

 

CORPORATE COMMUNICATIONS DEPARTMENT: 

 

The mission of Corporate Communications department is to shape the opinion of key stakeholders about Wizz Air (general public via journalists, financial market, current and potential employees). Create a friendly image which people can create to by effectively thematizing the media and the industry, and become a trusted advisor.

 

RESPONSIBILITIES:

 

  • Leverage WIZZ Ambassadors (pilots and cabin crew) on social media to support Employer Branding projects.
  • Create ideas for at least one series of entertaining content for WIZZ Social Media platforms (Facebook, Instagram, TikTok), one series per one channel, via collaborating with creative agency.
  • Create an automated dashboard and/or reporting from Talkwalker reports supporting business decisions making and brand activation projects.
  • Develop solutions for site development of WIZZ Port intranet channel (structure, main page) to achieve a scalable and automated platform

 

RETAIL (ONBOARD SALES) DEPARTMENT: 

 

The mission of Retail is to maximize WIZZ onboard sales and be the main contributor for the ancillary revenue by establishing a competitive onboard product proposition through the implementation of a digital ecosystem, creating a distinctive onboard Retail brand and ensuring a robust supply chain.

 

RESPONSIBILITIES:

 

  • Support upcoming onboard sales retail tender planned for 2023 (data collection from other WIZZ departments, data consolidation, editing, proofreading, etc)
  • Do competitor benchmarking and best practices collection about airline onboard sales services in Europe/Global
  • Create Power BI dashboards or other automated reports about the retail business results (onboard  sales), helping business analysis and decision making process internally.

 

MARKETING DEPARTMENT: 

 

The mission of Marketing department is to initiate customer acquisition and create and drive the unified WIZZ brand that distinctively identifies us and increases customer value. 

 

RESPONSIBILITIES:

 

  • Develop insights to be used for creative development for owned channels (web, app, newsletter, social media) based on social listening data.
  • Assist to marketing collaborations with airports, tourism boards as well as coordinate partnerships with micro- and mid-sized influencers by writing brief, reviewing produced content and maximize collaboration with contests and other activations. Create processes and systems to ensure Airport and Tourism Board cooperation are scalable for growth without adding more resources.
  • Assist the launch of a scalable and digital brand asset management platform (supporting the  Brand Manager).
  • Carry out small-scale focused researches on specific ancillary products and other areas, including survey setup and data analysis (supporting Customer Insights & Research manager).
  • Collaborate with Google on improving Google Flight Demand Explorer data for Wizz Air and develop insights from Flight Demand Explorer as input to the Network and Commercial teams.

 

3. Required Skills and Competencies:

 

  • English fluency
  • Graduating within 2 years from university
  • Strong Microsoft Excel or BI skills, experience of working with large data and Google workspace is a plus
  • Look at WIZZ as career opportunity, not just a job
  • Cross-functional interests
  • Enthusiastic about the world of aviation
  • Eagerness to challenge, learn and grow
  • Self-motivated and good working in a team
  • Flexible and adaptable
  • Work management (video conferencing, calendar management, meeting management, email correspondence)

 

 

 

 

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