Airport Operations Coordinator

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Airport Operations Coordinator 

Based in Budapest 

Purpose of the position:

The Airport Operations Coordinator will ensure that during disruptions passengers are receiving the necessary welfare based on local requirements, coordinating with external disruption management providers and supporting Ground Handlers in operational matters.

What we offer:

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable)
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Responsibilities:

The Airport Operations Coordinator is responsible to the DCC Manager for:

• Disruption management:

• Overseeing disruption management;
• Assisting in proactive avoidance of EC261;
• Communication and follow up in case of flight disruptions, follow up on recovery procedures, based on EU261/2004 regulation;
• Notifications of possible disruptions towards Ground Handling Companies and Hotel/Transportation providers;
• Liaising with duty managers in case of disruption;
• Tracking the disruptions in internal systems;
• Controlling and solving DCS related issues (i.e. missing PNL, change lid);
• Communication about operational limitations (i.e. seat limitations);
• Leading On Duty Agents (Airport Operations Assistants).

• General Ops tasks (out of disruption times):
• On time monitoring of operational messages and delay codes, follow up with non-complying stations;
• Changing aircraft types and ordering seat changes (if necessary);
• Training newcomers

• Meetings:

• Disruption Control Centre Team meeting – attend
• Daily Operations Control meeting – attend
• Daily third party HOTAC&GT provider meeting – attend

• Authorities of the function:

• Authorize HOTEL amenities and related costs in case of disruption;
• Authorize free rebooking in case of disruption.

Requirements:

• 1-3+ years working experience
• Computer proficiency
• Bachelor's or Master’s degree
• Fluent in English (both written and spoken)
• Excellent communication and organization skills;
• Flexible approach and ability to remain diplomatic;
• Ability to work under pressure;
• Ability to work in 12 hours shifts;
• Solid decision-making;
• People management skills

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When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.