Customer Experience Regulatory Compliance Junior Manager

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Customer Experience Regulatory Compliance Junior Manager 

Based in Budapest 

Purpose of the role: 

• The Customer Experience Regulatory Compliance Junior Manager is responsible for assisting departmental process, policy definition, and integration of company procedures in compliance area. The role assists the CX Regulatory Compliance Manager to ensure that Wizz Air complies and operates in conformity with the outside regulatory and legal requirements, as well as internal policies and bylaws.
• The role contributes to the relations with third party legal bodies especially CAA (Civil Aviation Authorities), CPA’s (Customer Protection Authorities), and Conciliatory Bodies/Arbitration Boards in relation to customer claims.

Responsibilities:

• Assisting Customer Experience Regulatory Compliance Manager in maintaining an excellent relationship with Authorities;
• Supervising the daily operation and performance of the Evidence Collection Team;
• Working closely with Disruption Control Center and Evidence Collection team, supervising daily reporting of disrupted flights;
• Monitoring defence strategies and tendencies in different jurisdictions and shaping defence strategies optimizing cost-benefit ratio;
• Oversight of dedicated agent's workload and capacity, allocate work assignments and track work progress in cooperation;
• Contribute to identify new functional opportunities to reduce human interactions in favour of self-service and automation;
• Provide oversight and manage contracted supplier KPI (Key Performance Indicators) and SLA (Service Level Agreement) performance in relation to evidence collection team;
• Providing data and assisting Regulatory Compliance Manager to draft responses to RFI (Requests for Information) received from Authorities;
• Support monitoring and integrating internal and regulatory requirement to departmental processes;
• Assist in maintaining and updating departmental manuals for relevant area of responsibility;
• Building and maintaining good work relationship with dedicated agents of contracted providers;
• Provide information and regularly distribute processes, policies, manuals to peer functions and external partners as applicable;
• Provide input for reports and regularly report on area of responsibility;
• Prepare weekly, monthly, quarterly revision of actions for area of responsibility and present on company level;
• Identify new functional opportunities that will strengthen customer engagement;
• Participate in cross-functional projects;
• Deputize peer functions within department when required;
• Being up-to-date in relevant WIZZ policies and procedures as well as on-going campaigns.

REQUIREMENTS:

• 1-3+ years working experience
• Experience in aviation, operations in aviation, communications is preferred
• Above average written and verbal communication skills.
• Strong analytical skills.
• Advanced computer literacy.
• Bachelor’s or Master’s degree or equivalent
• Fluent in English
• Strong organizational skills.
• Ability to work independently or as part of a team.
• Ability to work under time pressure.
• Willingness to travel occasionally.

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When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.