TALENT POOL - Digital Operations Support Manager

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline with a fleet of modern and fuel-efficient aircraft. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 90 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

TALENT POOL - Digital Operations Support Manager 

Based in BUD - Office 

Please note, that this position is not open currently, but we are collecting applications for our talent pool.
 

Purpose of the position:

Overall responsibility for the Incident, CMDB and software licensing management regarding owned/hosted Wizz Air IT systems.

What we offer:

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations.
• Relocation package (if applicable) 
• Life insurance
• Instant impact, from any level of the organization, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven, and diverse teams
• All-you-can-move pass

Responsibilities:

• Provides direction, leadership, and coordination within Incident, CMDB and software licensing Management teams
• Develop processes for problem and incident management and resolution that can return services to normal without delay
• Maintain and develop the processes for repeating application and underlying system changes and control their flow
• Maintain a configuration management database (CMDB) to clarify the relationships between hardware, software, and networks used by the IT organization.
• Ensure that the CMDB stores information on the configuration of items like hardware, software, systems, vendor, and personnel.
• Define which items should be tracked in the CMDB and manage the tracking process.
• Utilize the CMDB for impact analysis, root cause analysis, legal compliance, incident management, and change management.
• Implement methods to track software usage, as well as how and where it is used, ensuring efficiency and compliance with software license terms and agreements.
• Identify opportunities to save money through software license management, such as bundling software or cancelling unused subscriptions.
• Prevent and respond to software compliance audits by vendors and software companies.
• Develop and maintain the organization’s IT Service Continuity plan. This includes identifying critical IT services, defining the acceptable level of service in the event of a disruption, and planning for how to restore services to that level.
• Ensure that the Disaster Recovery plans are regularly tested to ensure those are effective and up to date. This includes both tabletop exercises and live tests and involves documenting the results and making necessary adjustments to the plan.
• Ensure that all relevant staff are aware of the Disaster Recovery plan and their roles in it. This includes regular training sessions and updates.
• Follow trends and apply technologies to enhance usability.
• Understand Wizz Air IT’s high-level application and data flow architecture.

Requirements:

• College or University degree
• Fluent English
• Ability to lead a team of IT professionals and provide them with necessary guidance from time-to-time
• Ability to manage complex production disruptions leading an incident and capable of leveraging troubleshooting and root cause analysis technical expertise.
• At least five years of experience must have been in a management or supervisory positions demonstrating the ability to perform effective budget management and supervision of staff
• Work experience in a multicultural environment
• Should have decision-making and problem-solving skills
• Should possess good communication skills. He/she must be capable of making presentations
• Resilient, ready to work long hours and week-end if necessary
• Ability to set priorities, work under pressure.
• Proactive and initiative taker
• Self-motivated

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.