HR Manager HQ

Purpose of the role

The HR Manager HQ is responsible for overseeing the strategic and operational delivery of core HR services across the headquarters locations in Budapest and Malta, supporting approximately 700 employees. The role focuses on driving operational excellence through effective goal setting, KPI management, service delivery oversight, and continuous improvement of the employee experience.

The position oversees key HR operations, including payroll, employment administration, immigration, and vendor management, while driving process optimization initiatives and serving as the primary escalation point for complex HR operational matters.

The HR Manager HQ reports to the Head of HR. 

What we offer

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable)
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Responsibilities

• Oversee day-to-day headquarters HR operations in Budapest and Malta (approximately 700 employees).
• Lead and coordinate the activities of one internal team member (Payroll Manager) and an outsourced HR administration service provider.
• Strategically and operationally manage HR functions within the HQ region.
• Provide leadership and oversee of employee lifecycle processes and documentation for office-based employees, including onboarding, induction, immigration, contracting, exits, redundancies and terminations.
• Oversee the delivery and governance of the end-to-end payroll process for office employees, ensuring accuracy, compliance, and timely execution.
• Monitor immigration and contracting deliverables within defined deadlines.
• Collaborate with the Compensation and Benefits team regarding legislative changes impacting employee remuneration costs.
• Define reporting structures, dashboards, and KPIs, ensuring timely delivery.
• Prepare regular and ad hoc leadership reports.
• Implement and harmonize service standards, processes, and policies across regions.
• Participate actively in HR projects and develop HR-relevant structures/processes.
• Manage vendor relationships, seeking opportunities for improvement and ensuring SLA compliance.
• Monitor outsourced team performance against SLA deliverables.
• Oversee and participate in disciplinary procedures, ensuring compliance with labor laws and regulations.
• Act as a trusted Business partner for the HQ employees, including for senior leadership.
• Provide guidance on employee related matters, recruitment / immigration, disciplinary terminations, payroll, labour administration, personal taxation and social security matters.
• Lead, coach, and develop the HR Manager responsible for headquarters HR operations, ensuring high-quality service delivery, compliance, and alignment with business objectives.

Experience

4-6+ years of experience with 3+ years of experience in delivering and managing high-quality HR services in a fast-paced environment.

Hard skills

• Proven experience in leading or contributing to cross-functional HR projects, organizational change and process implementation.
• Strong analytical judgement, structured problem-solving skills and the ability to manage multiple priorities with accuracy and discretion.
• A proactive, hands-on approach and a strong continuous-improvement mindset, with the ability to translate business needs into practical HR solutions.
• Advanced proficiency in Microsoft Office and HR systems, combined with a strong interest in digitalization, automation and data-driven HR practices
• Experience with SAP SuccessFactors (SAP SF) is an advantage.
• Sound knowledge of employment law, payroll, personal taxation and social security matters; experience liaising with legal, tax or labour authorities is an advantage.

Education

Bachelor’s or Master’s degree, preferably in Human Resources, Business Administration, Employment Relations or a related field 

Language

Fluent written and spoken English; proficiency in Hungarian and/or another European language is an advantage 

Skills and competencies

Excellent communication, influencing and stakeholder-management skills, with the confidence to advise senior leaders and build trusted relationships across headquarters functions.