Inflight Service Manager

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Date: Sep 15, 2022

Location: Budapest, HU, H-1103

Company: Wizz Air Hungary Ltd.

WELCOME TO THE WORLD OF OPPORTUNITY!

We are committed to making sure that everyone, everywhere can benefit from travelling at the lowest prices, while keeping the social, economic and environmental impact of our operations in mind. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service

  • WIZZ is a fresh, vibrant & contemporary brand, we are confident & not shy
  • We always strive to break out of category & think outside the box
  • Our 5 brand values lead the way:
    • Inclusivity – We collaborate together to achieve our goals
    • Positivity – We are an optimistic, happy, inspired and inspiring team
    • Dedication – We have an entrepreneurial ‘can do’ attitude: we take individual & collective ownership and are accountable for everything we do
    • Integrity – We hold ourselves to the highest possible standards of business ethics in everything we do
    • Sustainability – We strive to be the greenest choice of air travel and work hard on continuously decreasing our environmental footprint

 

 

 

 What we offer: 

 

  • Instant impact, from any level of the organisation
  • True international and multi-cultural work environment
  • Comprehensive, end-to-end processes oversight
  • Exposure to C-suite management
  • Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
  • Passionate, driven and diverse team
  • Work in a fast growing – can do – organisation, which is expanding in Europe, the UK and Middle East’
  • Life insurance
  • Participation in the employee bonus scheme
  • Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations’.
  • On the job training in the airline operations
  • AYCM sport pass contracting possibility

 

Relocation package (if applicable):

 

  • Expense budget will be available
  • Temporary accommodation will be provided for a definite time period
  • Administration support

 

 

Responsibilities:

 

  • Create, improve and monitor procedures concerning customer experience and sales on board
  • Create, update and amend changes in the Cabin Operations Service Manual, Cabin Attendant Workwear Regulation and Onboard Announcement for the whole Wizz Air Group network
  • Create and update all existing service-related onboard forms according to standards and regulations
  • Issue Crew Information and Crew Orders referring to service-related procedures
  • Create, coordinate and distribute all relevant inflight information to the Cabin Crew
  • Develop, refresh and maintain recency of Sales, Customer Service and Catering Training materials
  • Participate in development of training materials and/or any other materials of other Wizz Air Group departments whenever service touch points occur
  • Monitor and communicate sales results to the whole network
  • Agree and set the sales KPIs for the Wizz Air Group Cabin Operations Department in accordance with the Retail strategy
  • Ensure that the sales related KPIs of Wizz Air Group Cabin Operations are met
  • Shared responsibility of the Operational KPI management together with the WAH Retail Manager
  • Monitor the shrinkage, identify the trends and flag them to the WAH Retail Manager and catering partner
  • Monitor the wastage, identify the trends and flag them to the Retail Manager and catering partner
  • Together with the WAH Retail Manager ensure smooth operations by closely following the operational KPIs including OOS, sell-out rate and ullage
  • Support the operational retail environment at each station by implementing base-related procedures and processes
  • Support cash reconciliation processes and handle any abnormal cases by developing and implementing bespoke procedures for the Cabin Crew
  • Contribute to or initiate fine-tuning of the standard barset Loading in order to obtain operational efficiency
  • Report to the WAH Retail Manager and catering partner when deviation in loadings or operation occur
  • Responsible for the coordination of any changes in the LP (loading plan) and the communication process with Catering Suppliers
  • Recommend additional uplifts opportunities based on the data collected from the Crew
  • Ensure the proper usage of the catering hotline
  • Support the proper security culture at each base by establishing the reporting
  • Develop and/or maintain the proper reporting tools for the Cabin Crew in terms of Retail environment
  • Compile periodic reports of the Service related CRFs
  • Partake in the range change selection process and flag any risk of potential operational difficulty brought by the addition of a SKU
  • Support transparent and lawful sales environment for customers and Cabin Crew community
  • Run investigations on the Crew’s behavior in terms of fraudulent onboard sales activities
  • Attend weekly follow-up meetings with the onboard sales service provider
  • Support the menu pricing strategy and creating sales-related brochures
  • Cooperate with catering supplier and WAH Retail Manager in terms of onboard sales with the specification to variety of goods, special offers, necessary tools for selling purpose
  • Maintain high standard of performance inside the team of Customer Experience Specialists
  • To plan and organize Customer Experience Specialist recruitment sessions accordingly to the needs of all bases
  • Participate in selection and distribution of equipment for inflight use
  • Maintain relations with original equipment manufacturers and other external entities relevant to WizzAir Group Cabin Operations
  • To cooperate with Wizz Air Group Policy and Standards Managers regarding sales and services related issues

 

Skills and competencies:

 

  • Good interpersonal and communications skills
  • Self-motivated and proactive personality, who is willing to take initiative.
  • Strong team player
  • Excellent problem solving and organizational skills
  • Proficiency in MS Office

 

Minimum Requirements:

 

  • Native, or similar standard, of spoken and written English
  • Minimum bachelor degree
  • Three years of relevant work experience on the field of Cabin Operations

 

Unfortunately, due to the volume of applications we receive we are unable to provide feedback to you at this stage, should your application not meet the requirements. Thank you for your understanding.

 

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