Retail Manager

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Retail Manager 

Based in Budapest 

Purpose of the position:

The Retail Manager is responsible for managing the existing WIZZ Retail revenue streams, primarily focusing on onboard sales, ensuring the right mix of products and portfolio based on profitability and customer needs. Additionally, the manager is responsible for identifying future revenue streams related to WIZZ Retail, with a special focus on inflight and out-of-flight digital customer experience. The role includes operational management, supporting Cabin Operations, and ensuring effective crew commission schemes, consistent sales performance reporting, and maintaining a competitive sales workforce.

What we offer: 

• Base salary and employee bonus scheme 
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations 
• Relocation package (if applicable)
• Life insurance 
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management 
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings) 
• True international and multi-cultural work environment, passionate, driven and diverse teams 

Responsibilities:

Retail Portfolio Management

• Manage the existing WIZZ Retail portfolio (mainly onboard sales) to enhance conversion, unit revenue, and overall profit.
• Monitor and analyse monthly revenue performance, ensuring targets are met/exceeded on SKU level and overall.
• Create and recommend the final onboard menu card.
• Regularly benchmark portfolio and pricing against competition and customer demand.

Cross-functional Collaboration

• Collaborate with cross-functional teams to ensure operational performance, brand leverage, customer demand, and satisfaction.
• Manage pricing and promotions, planning commercial actions with a focus on the bottom line through business and pricing strategies, promotions, advertising sales, and marketing activities.

Retail Revenue Opportunities

• Make mid/long-term recommendations for new WIZZ Retail revenue stream opportunities, define business cases, and lead implementation with external partners and cross-functional internal teams, focusing on digital retail experiences.

Inflight Service Collaboration

• Suggest changes or enhancements in catering processes and procedures to the Inflight Service Manager (ISM) to ensure effective product offerings.
• Provide data to the ISM to increase KPIs and ensure accurate onboard announcements that highlight profitable options.
• Offer necessary information to the ISM to ensure that the Cabin Attendant Service Manual serves as the main reference point for crew members regarding equipment handling, EPOS usage, catering operations, and code of conduct.

Loading Plan and Communication

• Coordinate changes in the loading plan and communicate with catering suppliers, taking actions when deviations in loadings or operations occur.

Process Review

• Initiate regular reviews of operating processes to identify both commercial and operational enhancement opportunities.

Software and Hardware Management

• Manage the launch of software and hardware selection, payment solutions with external providers.
• Manage preflight inspiration on Wizz Air's website and app.

Budget Management

• Manage budgets, set specific targets for Retail revenues, and oversee invoicing, payables, and receivables.

Vendor Management

• Manage external retail vendors and suppliers, overseeing supply chain, manufacturers, and providers.
• Manage tenders and partner selection, empowering the business in areas of technology, product sourcing, magazine publishing, advertising sales, inflight connectivity, catering, and logistics.
• Manage daily relationships with partner account managers and continuously identify improvement areas.

Audit and Compliance

• Run audits on the retail onboard program in collaboration with Wizz Air's audit manager to ensure due diligence and mitigate third-party risks.

Requirements:

• Overall 4-6+ years of work experience
• 3+ years of experience in the field of business and product development
• Business and product development & management mindset, skills, and experience.
• Experience in digital and commercial acumen.
• Strong project management skills.
• Strong analytical, numerical, and problem-solving skills with the ability to transfer knowledge into actions.
• Experience with customer experience, FMCG, and aviation industry backgrounds are a plus, though not essential.
• Bachelor’s or Master’s degree or equivalent
• Fluent in English (both spoken and written).
• Self-motivated and proactive, willing to take initiative and shoulder responsibility.
• Persistent, with stamina and the ability to work under pressure, ensuring tasks are prioritized and goals are met.
• Result-oriented, dependable, and consistent.
• Strong understanding of digital retail management.
• Flexible, resilient, and passionate about working in the dynamically growing airline industry.

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.