Retail Performance Manager

Purpose of the role

The Retail Performance Manager supports the Retail Manager in driving the commercial performance of WIZZ Retail, with a strong focus on analytics, financial performance, and data-driven decision-making. 

The role is responsible for analysing onboard retail results, monitoring profitability at SKU and category level, translating insights into actionable recommendations and supporting Retail Manager. The position plays a key role in strengthening financial discipline, performance visibility, and strategic planning across inflight retail activities. 

Responsibilities

Retail Performance & Analytics 

• Monitor and analyse onboard retail performance across SKUs, categories, bases, routes, and AOCs. 
• Track revenue and related KPIs. 
• Prepare regular performance reports, dashboards, and insights. 
• Identify trends, risks, and opportunities impacting retail profitability. 
• Analyze pre- and post-implementation performance of retail initiatives, trials, and promotions to assess effectiveness and ROI. 

Financial & Commercial Support 

• Support portfolio decisions through financial modelling and scenario analysis/business cases. 
• Assist in evaluating business cases for new retail initiatives. 
• Monitor cost drivers related to P&L lines. 
• Support budgeting, forecasting, and variance analysis for retail revenues. 

Portfolio & Promotion Effectiveness 

• Provide data-driven recommendations to streamline and improve the onboard assortment. 

Cross-Functional Collaboration/governance 

• Provide daily support to Retail Manager. 
• Work closely with the Retail Manager, Inflight Service Team, other internal teams and external partners. 
• Provide analytical input to support crew commission schemes and incentive programmes. 
• Support operational decisions by translating data into clear commercial recommendations. 
• Support preparation of management presentations, business reviews, and decision papers related to retail performance. 

Tools, Data & Process Improvement 

• Improve data quality, reporting processes, and analytical tools related to onboard retail. 
• Support digital initiatives related to EPOS, reporting systems, and performance tracking. 
• Ensure consistency and accuracy of retail performance data across systems. 

Experience

• 3-5+ overall working experience with at least 2+ years of relevant work experience 
• Experience in analytics, commercial performance, finance, or business analysis roles. 
• Exposure to retail, FMCG, aviation, or consumer-facing industries is an advantage. 

Hard skills

• Strong analytical and numerical skills with high attention to detail. 
• Advanced Excel skills; experience with BI tools is an advantage. 
• Ability to translate complex data into clear, actionable insights. 
• Commercial mindset with strong financial awareness.  

Education

Bachelor’s or Master’s degree in Business, Finance, Economics, Analytics, or related field. 

Language

Fluent in English (both spoken and written)

Skills and competencies

• Structured, analytical thinker with strong problem-solving skills. 
• Proactive, detail-oriented, and comfortable working with numbers and performance metrics. 
• Strong stakeholder communication skills. 
• Comfortable operating in a fast-paced, evolving airline environment.