Senior Airline Policy and Standards Manager

Purpose of the role

The Senior Operations Policy and Standards Manager is responsible for definition and alignment of operational processes and procedures in Operations domains  

Responsibilities

• To lead and govern the Policy and Standards teams through all operations domains (focusing on Flight Ops and Cabin Ops). 
• To facilitate meetings and forum, information exchange platforms are effectively functioning. 
• To develop and run change management processes for policy/manual changes.  
• To design and ensure execution of policy/procedure creation process.  
• To ensure manuals and policies are up to date and deliver normal and ad-hoc revisions/changes in time. 
• To advocate and facilitate standardization process in the operations domains and support growth and improve efficiency.  
• To participate and represent the company at industry events. 
• To ensure proper tools and resources are allocated to team members. 
• To prepare risk assessment of the changes from the area of responsibilities. 
• In conjunction with Compliance Central Auditor deliver the highest level of compliance is respected among the central services.  
• In conjunction with Digital teams, looking into automation and digitalization possibilities for the processes in the operations domains. 
• In conjunction with all operations domains coordinate the flow of the implementation of the new processes to make sure the standardization process is respected. 
• In conjunction with Training domains making sure that policy and standards processes are respected and implemented into the training materials. 
• In conjunction with all operations domains regularly align upcoming changes and ensure compliant reflection of changes in the manuals, policies. 
• To participate in relevant meetings. 
• To provide regular updates and periodical reports to management of the organization. 

Experience

• Minimum 5-7 years of overall working experience, with at least 4 years in any of the Operations departments 
• Experience in policy and standards area is advantage.  

Hard skills

• Advanced computer user skills 
• Power App knowledge 

Training Requirements: 

• Internal: SMS and FRM trainings. 
• External SMS training 

Education

Bachelor’s or Master’s degree 

Language

Fluent in English (both spoken and written) 

Skills and competencies

• Good communication skills 
• Strong interpersonal skills 
• Attention to details 
• Strong problem-solving abilities 
• Strong people management skills