Ground Operations Manager Malta

Purpose of the role

The Ground Operations Manager is responsible for ensuring that all ground operations at the assigned market are conducted efficiently, safely and in full compliance with company and regulatory standards and targets.  

The role focuses on supervision and continuous improvement of all aspects of airline ground operations at the assigned market, with key priorities on time performance, safety and product consistency.  

Responsibilities

• Establish and apply systematic supervision of on time performance results at the assigned markets. –  
• Conduct thorough delay management that ensures full and clear understanding of all sporadic or systematic delay triggers, identifying and implementing appropriate corrective measures for their rectification.  
• Conduct, lead and develop the process of investigation, analytics and feedback collection in the area of on-time performance with aim to ensure adequate level of understanding of delay impact drivers and their corresponding mitigation measures.  
• Maintain oversight of deviations from standards and lead the process of identifying and applying systematic improvements.  
• Take lead in coordinating and managing that the airline customers affected by flight disruptions receive all due care and service at the lowest possible cost for the airline.  
• Support Ground Operations department in assigned general business support or update tasks. 
• Ensure highest standard of service in the area of safety, security, and compliance in ground operations activities at the assigned markets.  
• Oversee start-up operations for new stations and bases, capacity increases, and alternate/diversion arrangements 
• Coordinate and manage ground handling suppliers and airport companies to deliver targeted outcomes in safety, cost control, and operational performance 
• Own and maintain any business relationships corresponding to the position, including airport authorities, ground handling providers, state departments, third party providers and stakeholders. 
• Ensure safe, compliant, and efficient day-to-day operations, focusing on safety, on-time performance, disruption management, and customer care 
• When requested conduct station visits, audits, inspections, and training sessions as follow-up for outstanding items (e.g., Air Safety reports, audit findings) 
• Liaise with Safety, Security, and Compliance Managers on related ground operations matters 
• Overseeing performance of certain flights, assisting in reaching the desired quality of handling. 
• Preparing reports on the station’s performance in key areas. 
• Conducting inspections and daily checks on airports in the assigned Region. 

Experience

4-6+ years overall working experience, with 3+ years of relevant experience in ground handling, airport operations or airline operations. 

Hard skills

• Computer proficiency 
• Ability to work with different DCS 
• Aviation and airline business awareness  
• MS Office, with focus on Excel and Power Point applications 

Education

Bachelor’s or Master’s Degree  

Language

• Fluent spoken and written English  
• Ukrainian language is a must  

Skills and competencies

• People management skills 
• Strong interpersonal and organizational skills 
• Solid decision-making abilities 
• Ability to work well under pressure 
• Willingness to move and work in one of Ukrainian Wizz Air base