Ground Operations and Operational Efficiency Manager

Purpose of the role

• The Ground Operations and Operational Efficiency Manager is responsible for ensuring that all ground operations are conducted efficiently, safely and in full compliance with regulatory standards and company targets.  
• The role focuses on developing, implementing and continuously improving procedures, processes and practices – particularly in the  areas of on-time performance, disruption management and customer satisfaction.  

Responsibilities

• Conduct, lead and develop the process of investigation, analytics and feedback collection in the area of on-time performance with aim to ensure adequate level of understanding of delay impact drivers and their corresponding mitigation measures.  
• Maintain oversight of deviations from standards and lead the process of identifying and applying systematic improvements.  
• Act as focal point of contact between Wizz Air Malta AOC and the centralized DCC team to ensure sufficient level of awareness and control on internal and external compliance with the relevant procedures in the areas of disruption management and cost control.  
• Get part in assigned projects and contribute for their successful completion in line with the set targets and outcomes.  
• Support Head of GO in assigned general business support or update tasks. 
• Ensure the safety, security, and compliance of ground operations activities, including contracted services 
• Oversee start-up operations for new stations and bases, capacity increases, and alternate/diversion arrangements 
• Maintain timely and effective communication with internal departments and external contractors 
• Coordinate with competent authorities on ground operations matters in nominated markets 
• Coordinate and manage ground handling suppliers and airport companies to deliver targeted outcomes in safety, cost control, and operational performance 
• Own and maintain any business relationships corresponding to the position, including airport authorities, ground handling providers, state departments, third party providers and stakeholders. 
• Ensure safe, compliant, and efficient day-to-day operations, focusing on safety, on-time performance, disruption management, and customer care 
• Ensure ground handling companies and airport authorities comply with regulations, company policies, and safety standards 
• Manage flight disruptions and service recovery procedures in compliance with EU261 and other local regulations 
• Conduct station visits, audits, inspections, and training sessions as follow-up for outstanding items (e.g., Air Safety reports, audit findings) 
• Collaborate with Airport Development and Purchasing departments to secure cost-effective contracts and develop cost-cutting strategies 
• Participate in SGHA negotiations, vendor research, and selection 
• Liaise with Safety, Security, and Compliance Managers on related ground operations matters 

Experience

4-6+ years overall working experience, with 3+ years of relevant experience in ground handling or cargo operations 

Hard skills

Computer proficiency 

Education

Bachelor’s or Master’s Degree or equivalent 

Language

Fluent spoken and written English  

Skills and competencies

• People management skills 
• Strong interpersonal and organizational skills 
• Solid decision-making abilities 
• Ability to work well under pressure