Chief Cabin Crew

Purpose of the role

The Chief Cabin Crew reports to the Head of Operations & Accountable Manager (AM). The Chief Cabin Crew is responsible for all matters concerning safety, legality, economy, security and efficiency of the Cabin Operations. 

Deputy: Cabin Crew Base Manager or Cabin Crew Associate Base Manager 

Responsibilities

• Lead and manage the Cabin Operations and its functional areas in a clear, transparent way, regarding the structure as well as processes, build team with honesty, respect and integrity 
• Ensure provision of required number of Cabin Crew Members to perform all flights 
• Coordinate activities with the Manager of Safety, Compliance and Security and ensure that safety, security and compliance requirements are met, during daily operation 
• Maintain the information distribution of accident, incident, and other occurrence reported via Manager of Safety, Compliance and Security 
• Ensure the required standards of safety and customer service by the Cabin Crew 
• Oversight of Cabin Operations headcount requirements, establish and exercise oversight of recruitment processes to meet the present and future required number of Cabin Attendants, maintain recruitments and career opportunity for crew with the same rules in all bases  
• Ensure that management and non-management positions within the Cabin Operations Organisation that require the performance of functions relevant to the safety or security of cabin operations are filled by personnel on the basis of knowledge, skills, training, experience, attitude and values appropriate for the position 
• Define the Standard Operating Procedures for Cabin Crew, create the same standard and service in all bases 
• Implement legal requirements related to Cabin Operations into organisational processes and procedures 
• Take part in OPS meetings and organise meetings minimum quarterly with Management Members of Cabin Operations, Crew Training Manager and Manager of Safety, Compliance and Security to discuss current issues, operation problems, procedures etc. 
• Participate in HFO meetings on a regular basis in cooperation with Crew Training Manager and HFO 
• Maintain communication between Cabin Crew and Flight Crew in liaison with HFO 
• Cooperate with Operations Control Centre and Operations Planning Department for rostering (rostering system, publish date, changes, sufficient number of Cabin Crew, standby, HP system) 
• Cooperate with HR department regarding employment and corporate policy establishment and implementation 
• Cooperate with Marketing Department about branding on board (announcements consistent with company policies and operations etc.) 
• Manage ongoing Crew performance and motivation 
• Be familiar with those parts of the company’s operations manuals, air operator certificates and operations specifications as are necessary for the performance of the assigned duties 
• Liaise with Crew Training Manager on all training procedures and policies in relation to Cabin Operations and oversight of Cabin Crew training 
• In co-operation with the Crew Training Department assure a current and approved Cabin Attendant training program 
• Supervise issuing of new Crew Orders and Crew Info to the Cabin Crew, as required 
• Assure a current and approved Cabin Crew Manual is at the dedicated place, available for all Cabin Crew during performing duty as a Crew Member 
• Action and distribution of accident, incident, and other occurrence reports 
• Assume any responsibilities delegated by the Accountable Manager 
• Act as liaison between Cabin Operations and other departments of the organisation 
• Ensure that all Cabin Operations Department related pages of the company Intranet site are maintained and updated 
• Maintain relations with the competent Authority regarding the standards of Cabin Crew policies and procedures 
• Maintain relations with original equipment manufacturers and other external entities relevant to Cabin Operations 
• Monitoring all Health and Safety matters affecting the operation and taking action to address any issues arising 

Experience

• Min. 4-6+ years of overall experience in similar position  
• Advantage: min. 1 Year as a Senior Cabin Attendant in Wizz Air or 3 years in Wizz Air with at least 6 months as a Senior Cabin Attendant 

Hard skills

• Requirements as per OMM 3.3 
• Computer literacy (MS Office: Outlook, Word, Excel, PowerPoint) 
• Detailed understanding of safety principles surrounding cabin operating processes and procedures 
• Understanding of the principles surrounding cabin crew rostering and fatigue management processes 
• Understanding of departmental operating policies, procedures and processes 

Education

Bachelor’s or Master’s degree 

Language

Fluent English (both written and spoken) 

Skills and competencies

• Able to obtain a UK right to work visa 
• Good people management skills 
• Ability to handle time pressure 
• Good communication and organisational skills