Ground Operations Manager (Tirana)


Date: May 12, 2022

Location: Rinas, AL, 1504

Company: Wizz Air Hungary Ltd.





Wizz Air, the fastest growing European low-cost airline, operates a fleet of 145 Airbus A320 and A321 aircraft. A team of dedicated aviation professionals delivers superior service and very low fares, making Wizz Air the preferred choice of 10.2 million passengers in the financial year ending 31 March 2021. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. The company was recently named one of the world's top ten safest airlines by, the world's only safety and product rating agency, and 2020 Airline of the Year by ATW, the most coveted honour an airline or individual can receive, and a most sustainable company in the airline industry in 2021 by World Finance Magazine.


JOB TITLE: Ground Operations Manager (Tirana) 

BASE: Tirana  





The Ground Operations Manager reports to the Regional Ground Operations Manager.




The Ground Operations Manager is responsible to the Regional Ground Operations Manager for:

  • Owning and maintaining local relationships at the nominated airports, including but not limited to airport authorities, ground handling, control authorities and relevant state departments;
  • Ensuring that Wizz Air has the best possible representation in the local markets and all key internal stakeholders are kept fully informed and suitably represented as required on all issues concerning the operation, including quality of product and customer service;
  • Ensuring the safety, security and compliance of ground operation activities including all contracted activities at the nominated stations;
  • Oversight of the start-up of new operational locations (new stations and bases); a capacity increase of operational bases, alternate and diversion arrangements;
  • Coordinate ground operations services for commercial and non-commercial cargo transportation requests;
  • Coordinate with the relevant departments for the availability of personnel, equipment and resources for cargo operations;
  • Maintain timely and effective contacts with other departments within Wizz Air and with outside organizations, contractors, external entities;
  • Liaison with the competent authorities on-ground operations matters in the nominated market;
  • Ensuring safe, compliant and secure day-to-day operations including operational efficiency, on-time performance, disruption management, customer care, oversight of relevant programmes and system developments;
  • Ensure that the nominated ground handling companies and airport authorities comply with the relevant regulations, company policies and standards and with Wizz Air safety requirements at all times;
  • Coordinate and manage the nominated ground handling suppliers and airport companies to deliver targeted performance outcomes in all areas of safety, cost control and operational performance;
  • Communication and follow up in case of flight disruptions and follow up on service recovery procedures, based on EU261 and/or other local regulations;
  • Monitor operational messages and delay codes, follow up with non-complying stations;
  • Maintain continuous oversight of deviations from company standards at nominated stations, ensuring the on-time execution of safety and compliance corrective and improvement actions;
  • Undertake station visits and relevant audits/inspections and training as follow up on outstanding items as Air Safety reports, mystery passenger reports, audit findings within the confines of Ground Operations processes;
  • Participate in cross-functional projects and new product development from planning to introduction stage;
  • Liaison with Airport Development and Purchasing departments to secure lowest-cost contracts and work on long term cost-cutting strategies. Participate in SGHA negotiations, vendor research and selection;
  • Liaison with the relevant Safety, Security and Compliance Managers on safety, security and compliance matters affecting ground operations at the nominated stations.




The Ground Operations Manager has the authority to:

  • Take actions in response to operational problems and disruptions at nominated stations;
  • Act in case of safety issues affecting his stations;
  • Take part in the company’s emergency response activity/crisis management team;
  • Escalate safety & compliance concerns to the Regional Manager or to the Nominated Person;
  • Liaise with Authorities in the local market;
  • Liaison with other external entities.




  • 3 years of relevant (ground handling or cargo) experience;
  • People management skills;
  • Strong interpersonal and organisational skills;
  • Solid decision-making;
  • Work well under pressure.



  • Fluent English (written and spoken);
  • Bachelor Degree or equivalent;
  • Computer proficiency.


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