WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline with a fleet of modern and fuel-efficient aircraft. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 7,000 employees from more than 60 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer service, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Customer Insights and Research Manager 

Based in BUD - Office 

Purpose of the role:

The Customer Insights and Research Manager is responsible for understanding customer trends and providing actionable recommendations to improve products and services. This role also advises on strategic decision-making and shares insights with the wider team to create a customer-centric culture and monitor brand health. The ideal candidate will have a passion for customer behaviour analysis, strong communication skills, and experience in driving business decisions with customer data.

What we offer: 

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations’
• Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Key responsibilities:

• Identifies customer insights & trends to provide strategic input to short and long-term marketing, communication, customer experience, product development or commercial plans.
• Select and recommends the most appropriate and cost-efficient external sources of data and research methodology and techniques needed to uncover customer insights & trends.
• Leads both quantitative and qualitative research projects (such as Brand Health and Customer Satisfaction Surveys).
• Manages all external research efforts within the Customer & Marketing organisation and other departments (e.g. product, UX, CX) in a timely manner.
• Collaborates with Digital BI teams to ensure relevant research data is integrated into digital dashboards providing easy and flawless access to data at any time.
• Takes a consultative approach with business partners; helps to articulate and prioritize information needs and translate business needs into ‘researchable’ objectives.
• Leverages digital tools and systems to ensure the efficiency of research work and ensures its scalability to the rapid growth of the business.
• Tracks and analyses key customer segment trends in the core markets.
• Manages research budget efficiently and accurately.

Requirements:

• Completed university or college degree
• Minimum 5 years of professional working experience in a customer-focused, multi-country company
• Strong understanding and experience in the research field on how to uncover customer insights and trends
• Willingness to travel
• Ability to work well under pressure ensuring tasks are prioritized and goals are met
• Has stamina, good presentation and communication skills
• Excellent written and verbal communication skills in English
• Strong analytical skills, confident with working with large data sets and driving actionable learnings and conclusions from those
• Result-oriented, persistent, dependable and consistent
• Proactive, willing to take initiative and shoulder responsibility

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When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.