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Wizz Management Trainee - Customer Experience

Date:  Jun 4, 2026
Company:  Wizz Air Hungary Zrt.
Location: 

Budapest, HU, H-1095

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

 

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

 

Wizz Management Trainee - Customer Experience 

Based in BUD - Office 

 

 

We would like to give an opportunity for young talents in their last 1-2 years of University studies, passionate about the aviation, to fly into the world of Wizz Air. You will discover and experience full scope of activities of one selected Function within Wizz Air's Headquarter in Budapest. While rotating between the Functional Departments over a period of 1-2 years, you will be learning live from real industry experts, working on transformative, complex projects and can land yourself a full-time employment with Wizz Air afterwards. 

 

CUSTOMER EXPERIENCE DEPARTMENT 

 

The mission of CX department is to bring back customer certainty in travel, meet and exceed customer expectations during the entire customer journey by placing customers in the centre of everything we do, with special focus on digital touchpoints, end to end seamless journey. 

 

Responsibilities: 

 

  • Synchronise and develop a unified view and automated dashboard for Customer Satisfaction Survey results for all contact centre channels (calls, claims and chat) in order to support and facilitate insights and improve decision making. 

  • Transform contact centre traffic forecasting approach based on existing 3 months rolling base volume forecast into a real time view dashboard of expected short/mid-term volumes. 

  • Build and deploy indictor panel which would execute actual and forecasted costs for timely and automated revisions to have an always updated budget outlook. 

  • Ad hoc short sprint projects (30% of time) to support CX department in weekly/monthly assignments; assist in cross functional partnerships with the area of responsibility and oversight. 

Requirements: 

 

  • English fluency 

  • Graduating within 2 years from university 

  • Active student status at a Hungarian university for at least 1 more year  

  • Ability to work at least 20 hours/week 

  • Strong MS Office knowledge 

  • Previous traineeship experience is an advantage  

  • Cross-functional interest 

  • Excited about the world of aviation 

  • Work hard, play hard approach 

  • Look at WIZZ as a career opportunity, not just a job 

  • Eagerness to challenge, learn and grow 

  • Self-motivated and good working in a team 

  • Flexible and adaptable  

 

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

 

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities. 

 

 


Job Segment: Call Center, Claims, Curriculum, Trainee, Aviation, Customer Service, Insurance, Education, Entry Level

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